Privacy Policy

Who We Are

Hetuvo is a performance marketing workflow product operated from India for customers globally. You can contact us at support@hetuvo.com.

Information We Collect

• Account information, such as your email address and name.
• Workspace settings, connection status, and product preferences.
• Meta Ads connection data, such as ad account IDs, ad account names, campaign, ad set, ad, creative, and reporting metrics you authorize Hetuvo to access.
• Encrypted connection credentials needed to connect supported services.
• Reports, recommendations, and operational notes generated from the data you connect.
• Basic technical data such as logs, device/browser information, IP address, and security events.

How We Use Information

• To connect your authorized marketing accounts.
• To generate reporting, recommendations, and weekly action lists.
• To secure the service, prevent abuse, and debug issues.
• To communicate with you about your account and support requests.
• To comply with legal, tax, security, and platform requirements.

Meta Platform Data

Hetuvo only accesses Meta data after you authorize the connection. The current product is designed for analysis and reporting. If Hetuvo adds campaign-management features in the future, those features will require clear user authorization before making changes.

Sharing

We do not sell your personal information or customer marketing data. We may share limited data with service providers that help us operate Hetuvo, such as hosting, database, authentication, email, analytics, and payment providers. We may also disclose information when required by law, security needs, or platform policy.

Retention

We keep account and connected marketing data while your account or workspace is active, unless a shorter period is required by law, platform policy, security needs, or your deletion request. Some limited records may be retained where required for security, fraud prevention, tax, accounting, or legal purposes.

Your Choices

• You can disconnect Meta Ads from inside Hetuvo where available.
• You can remove Hetuvo from your Meta account through Meta settings.
• You can request deletion using the data deletion instructions.

Security

We use technical and organizational safeguards appropriate for a small SaaS product, including encrypted credential storage and restricted access. No system can be guaranteed completely secure.

Contact

Questions or deletion requests can be sent to support@hetuvo.com.